The guarantees
What counts as a bad mount
Each one shows up in a photo, which is why a photo is all it takes.
How to claim
Guarantee questions
What does the mount guarantee say?
What does the mount guarantee say?
If the mount isn’t right when your kit arrives, email a photo to hello@presetplastics.com within 30 days. A lifted edge, a bubble, misalignment or a defect in the material all count. We remake the affected panels, ship them to you free, and you keep the originals.
This is a limited guarantee. It covers the mount and materials as delivered, not crash damage, pressure washing or normal wear. Full terms: presetplastics.com/guarantee
What doesn’t the mount guarantee cover?
What doesn’t the mount guarantee cover?
Crash damage, pressure washing and normal wear from riding. A pressure washer held close to an edge will lift material that was mounted correctly. The guarantee covers the mount and materials as delivered, not what the sport does to a kit afterward.
What doesn’t the fitment guarantee cover?
What doesn’t the fitment guarantee cover?
A bike, model or year selected incorrectly when you order, improper installation, and hardware.
How do I claim a fitment issue?
How do I claim a fitment issue?
Email hello@presetplastics.com within 7 days of delivery with your order number and clear photos of the kit on the bike. We reply within one business day, and you keep the originals.
Why is it a limited guarantee?
Why is it a limited guarantee?
It covers the mount on arrival for 30 days, and fit for 7. It is not unconditional and it is not money-back. The usual policy on mounted graphics is that no mount job is ever perfect and there is no warranty on it. We would rather write down exactly what we stand behind.
Not sure which guarantee applies?
Not sure which guarantee applies?
Send the photos to hello@presetplastics.com and we’ll sort out which one covers it.